Bar none, the medical industry needs a myopic overhaul and a hypothetical kick in the hypothetical arse.
Today I sat in the waiting room of my local cash cow, PCCI Plasma, for twenty minutes before they told me I couldn't donate. Now, granted, I should have remembered that I could only donate twice every 7 consecutive days (not calendar), but for crying out loud, I signed in the register right as I walked in, and the one lady behind the counter didn't even look at my file for twenty minutes, guaranteed.
Don't get me started about the insurance fiasco I've been dealing with for the past three months. HMO's are fine if no hitches occur, be ready to dance with the devil in Hell if otherwise.
This wouldn't fly in my industry. IT is renown for requiring fast and adept customer service, the businesses who can't cut the mustard find themselves at the end of a breadline. And faster than you can say "damn skippy" too.
So why is it we can't do the same with the medical industry? Why is it that we all expect the hour long wait time in the lobby, the shit service from the HMO, and the proverbial ring fighting we will have to go through to get our claims paid? Where is the option for us to say "screw you" and go somewhere else?
The first issue has to do with our HMO's--we get company negotiated deductibles and in-network discounts to go to certain doctors (I do have to insert here that Dr Glenn Payne is a damn fine Dentist, and Dr Young a damn fine OB). The rub is that we have no negotiating power to tell them to piss off if they don't meet up to our expectations. We have to take what they dish out, because baby, we're all just a bunch of stooges without any negotiation power. Our negotiation power works in the HR department and goes home at 5.
I have no solution tonight, but wish that I did. I wish there were a 'Wal Mart' of the health industry who could blast in, break up the 'Good ol boy's' club, and shake the shit out of the service in the medical industry. Then they'd have to change. Because every place that offers mediocre service at a premium price would have to offer something more to get my Almighty dollar. And in America, in most industries, the dollar is God.
And in God we trust.